CTS Representative Tanzania at Atlas Copco | June 2024

Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role: 

As Service Technician you are responsible for carrying out servicing and maintenance on customer’s machines. Therefore, you effectively diagnose mechanical and electrical faults on customer equipment and maintain and test Instruments, to ensure they remain in good condition. To do so, you always apply good standards of engineering practice. As first contact of our customers you not only order spare parts for service orders to maximize the commission of new equipment but also train our customers as well as Atlas Copco personnel as required, in the general operations of their machines.
To do your job as required you plan and organize your daily and weekly visit schedules and attend training to develop relevant knowledge and skills. You will beware of, and apply, Health and Safety regulations in the workshop and on site and promote the Atlas Copco Compressor company image.

What we expect of you?

•    Deep knowledge in mechanical engineering or electrical engineering with a minimum of 3 years work experience.
•    Experience of working with Compressors as well as previous Service Engineer Experience.
•    Business development for Tanzania region, promoting CTS products and support equipment team to generate leads.
•    Train our customers as well as distributor service team.
•    Self-driven and a clear focus on high quality. Competent, reliable, and determined.
•    Empathetic communicator, ability to get on with others and be a team player.
•    Have an understanding and an ability to use technical/professional knowledge and information.
•    Ability to promote, develop and maintain a culture conducive to quality throughout the organization and to improve its performance.
•    Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc;
•    Be responsible for customer’s call back, technical support and problem solving.
•    Regular customer visiting to find out their demands and service business opportunity during service trip.
•    Cooperate and assist service sales in quotation / service contract preparation process.
•    Working closely with sales team & project team to ensure the customer satisfaction.
•    Provide technical and quality feedback to the Supervisor according to customer’s feedback.
•    Works closely with service sales & project team to meet customer’s needs during commissioning and implementation of projects.
•    Provide technical feedback to the project management according to customer’s feedback.
•    Timely and correctly feedback work order, weekly report, and monthly report.

Qualifications

•    Diploma in Mechanical engineering/Electrical or mechatronics.
•    3-5 years’ experience in service of compressors.
•    PC skills (Ms Office), skills in using CRM.
•    Good English skill in reading & written and spoken is required, Swahili added advantage.
•    Valid Passport.

•    Driving License.

Competencies

•    Customer focused and able to create customer centric solutions.
•    Topflight with passion and commitment to create lasting results.
o    Collaborative
o    Open Minded
o    Resourceful
o    Entrepreneurial
•    Know How in pneumatic, mechanical, electric and electronic components.
•    Automation and software application knowledge will be an asset. 
•    Tech Savy and follow up new technologies.

Behaviors

•    Support and act together with cross functions in customer communication.
•    Take necessary actions with other parties and respond to customer with a sense of urgency when received a request from customer directly.
•    Coordinate with sales engineer responsible before implementing any action within related customer.
•    Respond to customer request within 24 hours and making sure customer have a feeling that great care and focus is given.
•    Sharing information and raising red flags to be proactive.

What you can expect from us? 

We’re TOPFLIGHT people. By this we mean people with passion and commitment who are collaborative, open minded, resourceful, entrepreneurial and create lasting results
We respect the diversity and inclusion of our employees, and we provide an equal opportunity to all qualified applicants.

This position is based in: Dar es Salaam 

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.