Job Description

The After Sales Manager will play an important role in ensuring customer satisfaction and maintaining strong relationships with customer after/before the sale of tractors and farm machinery. This position is at managerial level and involves overseeing various aspects of post-sales services, including managing aftersales processes, spare parts sales, and warranty services.

Responsibilities:

After sales Management:

• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Coordinate with service centers and technicians to ensure timely and efficient resolution of customer issues.
• Monitor service quality, track performance metrics, and continuously improve after sales processes.
• Handle escalated customer complaints and provide effective solutions.

Process Development:

• Design and establish standardized processes (SOP)  for after sales services, including maintenance, repairs, and technical support.
• Collaborate with cross-functional teams (sales, service, and logistics) to streamline workflows.
• Ensure compliance with industry standards and regulations.

 Spare Parts Sales:

• Manage spare parts inventory and distribution.
• Develop pricing strategies for spare parts.
• Work closely with sales teams to promote spare parts sales to existing customers.
• Identify opportunities for up selling and cross-selling spare parts.

Warranty Services:

• Administer warranty claims and ensure timely processing.
• Liaise with manufacturers and suppliers to resolve warranty-related issues.
• Train service technicians on warranty procedures.
• Maintain accurate records of warranty claims and approvals.

Team Leadership:

• Lead and motivate the after sales team.
• Provide training and development opportunities to enhance team members’ skills.
• Set performance targets and evaluate team performance regularly.

Requirements

• Bachelor’s /Engineering degree in Mechanical, Agriculture, Business Administration, or a related field.
• Proven experience in after sales management, preferably in the tractor or farm equipment industry, construction, heavy machinery