Specialist; Technology Quality Assurance (1 Position(s)) at NMB Bank | June 2024

Job Location : Head Office, Hq
Job Purpose:
Handle quality assurance and performance for technology products and services including planning, testing/measuring, maintenance, insights, and reporting to ensure continuous quality improvement of technology products and services.
Main Responsibilities:
Tracking, advising, and monitoring of IT-related issues from different committees of the Bank.
Track customer experiences across online and offline channels, and touchpoints for technology products and services.
Conduct gap analysis for technology products and services against other key players and provide insights/report to the Technology management.
Monitor and prepare weekly reports on the performance of technology products and services
Manage testing procedures for all technology-driven changes to ensure technology products and services are not negatively impacted.
Analyze deficiencies in technology products and services or performance and recommend required improvement.
Monitor and track internal and external technology service and operational level agreements.
Ensure compliance with internal policies and external policies/regulatory requirements for technology products and services.
Documenting and reporting product or service quality levels
Knowledge and Skills:
Knowledge of product testing and simulation to reflect user behavior
Knowledge of IT services monitoring and product quality assurance
Knowledge of technology risk management
Knowledge of IT infrastructure and applications.
Technical knowledge of information technology operation and planning aspect
Analytical, problem-solving, and coordination skills
Systems KPIs performance analysis skills
Surveys, benchmarking, VOC metrics formulation, analysis, and reporting
Excellent written and oral communication skills
Time management skills
Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
Ability to interact with technology management, staff, and vendors.
Qualifications and Experience:
Bachelor’s Degree in Computer Science/ Electronics/ Computer Engineering/ Computer Applications
IT Services Management Certification; Agile scrum master Certification
3 years of experience in technology or services quality assurance
2 experience in a large financial and customer-centric organization

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.
Job closing date : 19-Jun-2024