Shift Manager: Ports and Terminals at DP World | June 2024

Job Function

Manage all terminal operations during a shift in accordance with plans within the parameters of customer requirements, management direction and safe working practices to achieve maximum levels of productivity and customer service by optimum utilisation of recourses. Ensure that all personnel within the shift work efficiently to meet Terminal goals, including the external suppliers.

Key Performance Areas:

• Manage, motivate and instruct all operational team members, set priorities and structure tasks and goals.
• Provide effective organisation and control of all terminal operations during designated shift period in order to meet planned objectives.
• Coordinate terminal planning and operations to ensure effective ship working programmes are set and maintained to ensure vessels meet sailing or berthing deadlines.
• Liaise with engineering department shift management to maximise equipment availability and effectiveness.
• Is responsible for efficient allocation of all shift operational staff and the cost-effective utilisation of equipment resources to match the operational requirements of the terminal.
• Ensure that recognised safe working practices are utilised for all terminal operations and maintain effective implementation of safety policies and procedures.
• Provide first line of response for emergency situations and damage assessments.
• Provide terminal presence by maintaining significant visibility checks all quay side and yard activities continuously throughout shift and prepare operational reports as required by management.
• Maintain continuous operations by ensuring all shift operational staff use the “hot seat” changeover at shift changeover times and for operator rest break changeovers.
• Assist in the development of staff to ensure they perform at efficient and effective levels by monitoring performances taking appropriate action in order they reach full potential.
• Contribute to “on the job” training of supervisory staff and undertake other duties within capabilities as required by senior management.
• Liaise with the Customer Services Manager to continually review, identify and recommend improved operating procedures and systems where required.
• Ability to work in a shift system covering day, night, weekend and holiday duty and if required working overtime.
• Provide first line of response for emergency situations and assessments.
• The major impact will be the maintenance of operational efficiencies in the terminal.
• The incumbent is expected to ensure that daily activities contribute to the achievement of operational results. Responsibility for the execution of day to day operational activities.
• The incumbent is expected to contribute to the improvement of existing methodologies, processes and measurements when executing duties on an ongoing basis
• Maintain and enhance relationships and goodwill with departments and customers.
• Advising, appraising, assisting, conferring and counselling with these on terminal issues and initiatives.
• Brief the Manager Operations daily or as required and advise on status of current operations, future operations and analysis of past operations.
• Coordinate planning section activities with operations supervision by personal and radio contact.
• Daily personal and/or telephone contact with engineering management to communicate and receive equipment status information.
• Regularly telephone, fax and personal contact with shipping line/vessel agency representatives to exchange operational information.
• As required has contact via telephone and/or radio with Customs, Port Authority and Pilots regarding vessel, convoy movements and on any issues affecting ongoing operations.

• Require a high school diploma with extensive marine operations experience or a college degree in Operations Management, Logistics, Business Administration or related discipline.

• Require at least 7 years or more of strong supervisory experience in container terminal operations environment, or similar, related industry.
• Previous experience as a foreman, supervisor, superintendent or other similar position would be expected as a natural progression to this position.
• Is thorough familiar with the strict implementation of international standards of safe working practices within marine, stevedoring and terminal operations.
• Is conversant with the International Maritime Organisation (IMO) regulations for the on board segregation of hazardous cargoes and storage within a terminal area.
• Advanced computer skills with a sound understanding of modern terminal planning and control systems.
• Require an in-depth, comprehensive understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements and equipment.
• Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen in order to meet operational performance objectives and deadlines.
• Have effective customer service skills.
• Provide leadership and ensure cooperation and support from employees and contractors in all areas of terminal operations to achieve operational objectives of the business using a teamwork approach.
• Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
• Well developed English oral, written communications and report writing skills.
• Also must have a working knowledge of the local language.
• Previous experience of working in a multi cultural environment in an overseas location is an advantage.
• Has a current Driving Licence.
• Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.