Service Quality Specialist at inDrive (2024)
Job Description
Overview About inDrive
inDrive operates in the largest metropolitan areas at the highest levels of competition. It also operates in small villages with a population of just seven to eight thousand residents which often have very weak internet connections and no maps. We have the ability to successfully adapt to the needs of residents of any village, town or city. The app popularity is growing because of our unique people-to-people model and Human Driven approach
Currently we’re actively growing in Tanzania and looking for Service Quality Specialist.
This position is based in Dar es Salaam, Tanzania.
Responsibilities
- High-quality and prompt resolution of conflict situations
- Processing incoming requests from users in the admin panel (reviews and appeals)
- Data collection for incident analysis
- Suggestions for improving the quality of incident resolution and their reduction
Qualifications
- Competent oral, written speech (English)
- High stress resistance and responsibility
- Fast learner
- Kindness and courtesy
- Initiative and ability to get things done
- Ability to work with a large amount of information, in multitasking mode
