Senior Sales Manager (US based) at Four Seasons Hotels | May 2024

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Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.     

 Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

ESSENTIAL FUNCTIONS:

  • Make telephone and personal sales calls on accounts in assigned market areas.
  • Develop an excellent working relationship with the Four Seasons Hotel Worldwide Sales Office
  • Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
  • Prepares annual account plans and forecasts, consistently monitors, and manages budgetary goals and personal targets.
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
  • Always maintain a professional appearance and to conduct personal behavior in a mature professional business manner when representing the resort or company.
  • Compile and maintain up to date Delphi records.
  • Participate in familiarization and site inspection visits as required; please note this may require time away from home over weekends and Bank Holidays.
  • Travel and solicit business designated by the marketing plan and the Director of Sales & Marketing.
  • Conduct at least 2 daily faces to face sales calls within assigned area.
  • Solicit from client base repeat bookings or referrals to other Four Seasons Hotels.
  • Ensure updates of the permanent files for all groups with strong room night potential.
  • Maintain an effective plan of correspondence.
  • Conduct tours of property with meeting planners when the scale of the business demands presence on property.
  • Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
  • Evaluate, solicit, sell, and confirm business as required to meet individual goals and overall budgeted sales and profitability.
  • Develop data and recommend programs to meets client’s needs as well as recommend alternate proposals.
  • Provide input on the USA segment of the marketing plan and budget.
  • Report monthly against plan/goal.
  • Always keep Director of Marketing /Sales promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate.
  • Coordinate effectively with other Department Heads to ensure quality of guest/group satisfaction.
  • Follow-up on progress of all confirmed business.
  • Assist in planning, developing, and executing projects for assigned market areas to increase sales activity, volume, and profit.
  • The ability to maintain assigned files in accordance with guidelines outlined in account coverage programs.
  • Ensure a complete working knowledge of the local competition.
  • Consistently promote the hotel services.

Qualifications and Skills:

  • Candidates should exhibit excellent interpersonal and communication skills, and team leadership competencies.
  • Diploma/Degree in Hotel Management or Marketing studies is preferable but not mandatory.
  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language is required.
  • Applicants are required to have at least three to five years’ experience.
  • Multi-property/cluster experience is a plus.
  • Proven sales record with a strong knowledge of the luxury consortia business
  • Creative and innovative approach to sales activities
  • Strong leadership skills to manage diverse employee group with a wide range of experience, resulting in a positive working environment.
  • Excellent negotiation skills and strong decision-making abilities
  • Working on a computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Delphi, Internet, and Opera