Senior Manager; Mass Liabilities at NMB Bank | April 2024

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Job Description

Senior Manager; Mass Liabilities (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Provide leadership to ensure Personal Banking liabilities segment offers tailor-made solutions and products to meet the needs of the broad mass i.e., Youths, Groups, Employee, pensioners, etc., as well as development, and implementation of strategies to attract and retain customers across the network. In collaboration with cross functional teams, perform product and service reviews and optimization to enhance overall customer experience.
Main Responsibilities:
Develop and implement strategies to attract and retain customers in the mass segments (youth, groups, employees & pensioners etc.) which makes a positive contribution to usage of banking products & services.
Develop and manage relationships with key stakeholders involved in the mass segments value chain.
Take a leading role in driving growth of mass deposits through effective implementation of deposits acquisition strategies, including targeted marketing campaigns and promotion
Team up with cross-functional teams to streamline processes, improve customer experience, and drive overall business success.
Conduct thorough market research and provide insights for informed decision making.
Monitor and manage risks related to liability portfolio, stay updated with industry regulations and ensure compliance with statutory and regulatory requirements as well as the Bank’s internal policy, procedure, and manuals.
Regularly assess the performance of mass liabilities, identify areas for improvement and implement corrective measures.
Provide leadership and guidance to the mass liabilities team, fostering a collaborative and high-performance culture.
Motivate staff to ensure they are recognized through NMB recognition scheme.
Determine and manage Training Needs Analysis for all team members.
Continuously work to improve customer satisfaction by identifying pain points and implement strategies to enhance the overall customer experience.
Proactively nurture and leverage sustainable, robust stake holder relationships involved in mass segment value chain.
Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per approved budget.
Knowledge and Skills:
Business acumen, strong understanding of financial principles
Comprehensive knowledge of mass deposits products and services
In-depth knowledge of the mass market, consumer behavior and industry trends
Capability to develop and execute strategic plans.
Sound understanding and ability to identify, assess and manage risks associated with liability products.
Knowledge of banking regulations and compliance standards relevant to liabilities
Familiarity with banking technology and digital trends to leverage innovative solutions for product delivery and customer engagements.
Sound understanding of customer needs and preferences within mass segment.
Strong leadership and team management skills
Strong analytical skills
Ability to drive change in a new environment.
Strong presentation and communication skills to foster collaboration among cross-functional teams, presenting strategies and maintaining clear communication with stakeholders.
Good sales and negotiation skills.
Qualifications and Experience:
Bachelor’s degree in finance, or other business-related studies
A minimum of 7 years’ experience in banking, preferable with focus on retail banking out of which 3 years is in a leadership role and also in relationship management and/or sales.
Candidates with strong acquisition or good networking background are preferred.
Experience working with NGOs or financial inclusion projects or business development fields will be of an added advantage.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.


Only shortlisted candidates will be contacted.


Job opening date : 12-Apr-2024
Job closing date : 26-Apr-2024