RETAIL BANKING PRODUCT CHAMPION at Mwanga Hakika Bank Limited (MHB) | September 2024

JOB PURPOSE

The Retail Banking Product Specialist is primarily responsible:

• Drive business growth of the assigned Retail Product(s) covering all MHB Branches
• Play the role of Product Champion for all Relationship Officers of MHB Branches
• Develop, expand and maintain a portfolio of Retail Customers to achieve set budgets within overall bank objectives.
• Develop and launch new retail banking products addressing the market gap.
• Manage and maintain the entire Retail Customers portfolio of all Branches in numbers and value.
• Design, plan and formulate strategies for Retail Banking Department to achieve business goals.
• Ensure effective coordination with the Branches to boost up Retail client base.

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES

• Overall, in charge of all Retail customers portfolios (as Product Champion), managing and maintaining the entire MHB Retail Customers portfolio of all Branches.
• Manage a portfolio of Retail customers, focusing on increasing product penetration, profitability, and customer satisfaction.
• Assessing portfolio at risk, minimizing NPA, and maintaining the quality Retail customers portfolio.
• Recruiting new Companies for consumer lending
• Minimize non-performing assets by proactively following up according to the banks credit policies and procedures on unpaid arrears and excesses.
• Managing and guiding all Retail Relationship Officers and DSAs to ensure a sound Retail Customer portfolio.
• Receiving, Appraising, and recommending all Retail customers’ credit proposals to the Head of SMEs and Retail.
• Work hand-in-hand with Relationship Officers to grow and maintain Retail Customers portfolios.
• Preparing weekly sales performance and business pipeline reports across all product ranges in the Retail unit.
• Prepare weekly reports based on the sales activities, achievements, and planning for corrective actions in case of variances.
• Analyse and monitor the variance reports and advise accordingly.
• Monitoring of the risk and debt collection.
• Develop, maintain and expand relationships with Retail Customers, to attain good quality asset book.
• Undertake other associated tasks/duties relating to your role as Retail Banking Product Champion.

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

A: Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
• MBA will be an added advantage

B: Required Experience:

• Management skills and Excellent customer service capabilities
• Negotiations and conflict resolution skills
• Documentation and process management skills
• Strong leadership with quick decision-making and management skills
• Sufficient knowledge and understanding of the market
• Team building & conflict management
• Knowledge on credit risk and process
• Knowledge of all relevant banking policies, processes, procedures, prudential guidelines and guidance to consistently achieve required compliance standard or benchmark
• Interpret, analyze and evaluate data received from multiple sources of information
• Excellent planning, organization and execution skills
• Product knowledge
• Good communication and presentation skills.
• Able to share valuable and understandable information on products and services.

C: Required knowledge and skills

• Attention to detail with the ability to prioritize, work under tight deadlines, and deliver quality results.
• Strong leadership and management skills.
• Strong analytical, excellent written /verbal communication, interpersonal, and relationship-building skills.
• Strong computer skills (Adobe Design Standard, Word, Excel, PowerPoint, web design and maintenance, etc.)
• Strong networking and problem-solving skills
• Excellent communication and organizational skills (both written and spoken) in English and Swahili. Skills Good communication and presentation skills.
• Share valuable and understandable information on products and services.
• Ensure compliance with credit and regulatory guidelines.
• Being able to come up with solutions to product complaints received.