Retail Banking Department- Transaction Monitoring and Dispute Management at KCB Bank | October 2024
Job Description
- Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
- Resolving ECRM/ITSM Card related queries
- Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
- Daily monitor online transactions and resolve all issues related to 3D authorization.
- Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
- Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
- Oblige to any other job as assigned from time by the line manager
Job info
