Resident Manager – Gran Meliá Arusha | June 2024

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP 

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 

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Hotel Information

The stunning Gran Meliá Arusha rises up between coffee and tea plantations. An exquisite first-class hotel with a wide range of luxurious comforts, located in a privileged natural environment. African exoticism and attention to detail, with a modern conference center and the personalized assistance of our RedLevel service.

• This spectacular hotel is located between the Serengeti and Kilimanjaro National Parks, opening out onto all of Tanzania’s majestic natural beauty.
• An oasis of five-star comfort and elegance, with extensive, unbeatable facilities, exclusive suites, and international cuisine, including the outstanding The Grill restaurant.
• Spa, infinity pool and gym. Perfect for a safari trip or luxurious business meeting.
• Number of Rooms : 171.

Mission of the position

Reporting directly to the Cluster General Manager of Arusha&Zanzibar, you would be responsible for:

• The Operations of the Hotel of the hotel: planning, coordination, management, supervision and analysis of results from all Hotel Departments.
• Direct and inspire the high performance of hotel teams continuously evaluating and maintaining high service, quality and productive processes and workflow.
• Ensure the smooth implementation of the procedures and policies of Meliá Hotels International in alignment with the strategic plans.

What are we looking for?

• A minimum of 2 -3 years of experience as an Resident Manager or similar positions.
• Experience in five stars hotels or luxury segment.
• Be able to be front the operations and guest focus.
• 360 degrees of Hotel Operations knowledge.
• University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
• International experience is preferred.
• Functional knowledge of all department operations.
• F&B background is desirable.
• Attention to detail & a passion for excellence.
• Warm and dynamic person. 
• Demonstrate ability of Human Resources Management & Talent Development.
• Knowledge of IT tools used in hotel management.
• High geographical flexibility is preferred.
• English language is mandatory.
• Able to reside in Arusha (Tanzania).

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present“. Thanks to al our collaborators, we make it possible.