Relationship Manager: MSME at NBC Bank | April 2024
Job Description
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Responsible for growing and maintaining Microfinance Business Portfolio. Also responsible for customer engagement platforms such as Business events, workshops and partnership with key external microfinance stakeholders
Job Description
1.0 Business Growth
Main responsibilities
- Take a leading role in driving Microfinance sales activities, through networking and promoting Microfinance activities with Business development Officers and Branch network.
- Initiate and conduct customer engagements such as focus groups, customer forums, workshops aimed at identifying customer needs, building and strengthen relationships with customers in order to retain them and create loyalty.
- Engagement with various stakeholders for the purpose of growing Micro Small Enterprise business book
- Actively build the capacity of sales staff through ongoing mentoring and support.
- Stay awake of development in the market segment by attending conferences, reading market specific newsletters, visiting websites.
- Participate in developing Microfinance operating procedures.
- In collaboration with Product team, review and advise the bank on its pricing policy for products periodically and ensure the bank prices on its products have a competitive advantage in the market.
- Advise Head of Business Banking on all aspects of the development of Business
- Explore, initiate, and nurture emerging business leads/opportunities for growth Microfinance business across branches.
- Monitor and ensure Micro small enterprises loan portfolio is good and within the acceptable portfolio at risk levels.
- Perform other duties as may be directed/ assigned by your line Manager.
2.0 Product Development
Main Responsibilities
- Collaborate with Product team in developing new products to suit Micro Small Enterprises customers in accordance to the bank guidelines
- Develop and maintain a product catalogue for Microfinance.
- Monitor effectiveness of microfinance products by reviewing relevant products reports on a monthly basis to determine the effectiveness of the product.
- In collaboration with Product team, review and advise on proper pricing of Microfinance products in order to remain competitive in the market.
3.0 Risk Management
Main responsibilities
- Respond to queries related to microfinance business and provide the necessary information needed during internal and external audit.
- Ensure compliance to Microfinance procedures in all engagements.
- Monitor performance of Microfinance on monthly and advise prompt action to be taken by branches for delinquent cases.
- Work closely with branches to ensure adherence to all terms and condition of approved loans.
- Ensure compliance issues are addressed along with the solutions during development of the new Microfinance Products.
- In collaboration with Credit Unit, to participate on the review of the Credit Policy and Credit Manual to incorporate new product developments in the microfinance lending, operating, business and regulatory environment.
QUALIFICATIONS AND EXPERIENCE
- Holder of a Bachelor’s degree or its equivalent in Finance, accounting, Banking, Economics, and/or other relevant fields
- MBA will be an added advantage
- At least 5 years’ work experience in sales of bank and financial products especially Microfinance segment
- Significant understanding of microfinance business with proven success in developing client relationships and delivery of solutions to lower income earners.
- Ability to work under pressure in complex environment including travelling to upcountry.
- Ability to act professionally on any activities and decision made
- Sound understanding of Microfinance products and services
- Self-motivated, innovative with ability to initiate and lead change.
- Excellent knowledge of banking operations and financial markets in Tanzania
- Well-developed analytical, quantitative and problem solving skills.
- Good customer relationship and sound understanding of bank’s loan products, policies and procedures
- Strong credit analysis skills
- Excellent communication (English and Kiswahili), numerical, analytical and report writing skills
- Strong computer skills; proficient in outlook, word, excel and power point
- Managerial and leadership skills (Analytical, Conceptual and resourcefulness)
- Strong interpersonal and networking skills for both internal and external customersAbility to effectively prioritize and execute tasks in a high-pressure environment
Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)
