Relationship Manager: Education & Health at NBC Bank | April 2024

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Job Description

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Supporting Head of Transactional Banking in effectively achieving revenue targets, deliver excellent service and meeting productivity targets. This includes;
– Driving sales of relevant products and services to Education and Health.
– Supporting SME’s regional managers and Ro’s on identifying business opportunities from Education and Health.

Job Description

Accountability:  Sales and Services 30%

  • Maintenance of the client relationships
  • To provide guidance and support to the sales team on the identification and closure of client transactions across the Education and Health portfolio.
  • Monitoring of sales targets and deal pipelines to ensure targets are achieved.
  • Drive Sales of new to bank customers in Education and Health sectors.
  • Assist Commercial and SME Sales teams develop relationship plans for their client base.
  • Create the suitable structure for the best Education and Health products, including end to end process flow between front office and back-office functions.
  • Negotiate the best price with the view to maximize potential income from Education and Health deals both Deposit and Assets. Always ensure that you take a view of the big picture in determining prices for clients against the cost of the solution/product.
  • Liaise with business bankers to deliver seamless after sale service for Education and Health sector clients.
  • Reconciliation and corrective action responsibility for accounting of portfolio clients, benchmarking closed pipeline deals/transactions against NBC Education and Health sector reporting to ensure no income leakage.
  • Coordinate end to end collating and analysing customer information on Education and Health performance monthly by customer and relationship manager. Flag customer accounts showing reduced volumes and initiating remedial action through prescribed action plans.

Accountability:  – Business Management 30%

  • Responsible for driving internal teams to towards achievement of revenue/ balance sheet targets.
  • Ensure performance indicators meet market demands.
  • Monitor and drive income across all education and health sectors revenue lines.
  • Monitor costs associated with the education and health sectors including budgets and products developments costs.
  • Manage product tariffs for education and health sectors through consulting SME and business banking relationship teams on pricing, solutions, issues to do with product/service performance, business practices/ideas and best practices.
  • Monitor level of complaints and quality of complaint handling
  • Grow portfolio value in line with agreed targets.
  • Keep an active and accurate records/log of customers complains discussions/correspondences with clients and provide timely feedback on unresolved /resolved issues.
  • Effectively co-ordinate client relationships/activities with other department within the bank.
  • Use client feedback to improve product and service offering.
  • Visit key Education and Health clients on request from the branch managers and relationship managers.
  • Ensure branch network service excellence through continuous monitoring of service scores and with service manager develop plans for improvement. Discuss and agree plans with direct reports.
  • Collaborate cross-functionally to provide high standard of service delivery.
  • Engage in key Education and Health meetings as needed for complex scenarios reviews and consultations.

Accountability:  – People Management 15%

  • Responsible for setting team objectives, including revenue targets, (in conjunction with the Business Banking Director as well as Head of Transactional banking.
  • To facilitate support, guidance, advice, and training to product managers, in addition to play a strong catalyst role to RMs to support product take-up and usage.
  • Review employees’ self-development plans and ensure training and development needs are accommodated.
  • Assist staff to meet NBC Limited Behaviour and Values standards.
  • Maximize performance of Relationship Officers by identifying development of training needs in collaboration with respective Relationship Manager to ensure proper delivery of training and coaching.
  • Share knowledge experience and best practice with branch managers, relationship managers, branch teams and the broader business.
  • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.

Accountability:  Product Development – 15%

  • To facilitate constant product innovation to enable NBC Limited to become a leading bank in Education and Health sectors.
  • Proactively research and stay abreast of market trends to ensure NBC Limited pro-actively develops and launches products/services that keep us ahead of the market.
  • Stay abreast of developments at the Group Level to enable success transfer and assist in any development taking place.
  • Seek regular feedback from product managers, relationship managers and clients on client requirements to aid development.
  • Ensure smooth roll-out and implementation of new products/services including ensuring all business and risk sign offs are obtained.
  • Communication to relationship teams on (new) product knowledge and product changes including training sessions and updates on competitive environment.
  • Monitor and review products and processes regularly to ensure they are optimal and meet client needs environment by considering what could go wrong in the processes you operate and how errors could be prevented.
  • Continuous and proactive engagement with regulatory bodies, unions where applicable.
  • Drive growth of business in Education and Health sectors.
  • Responsible to proactively manage Dormancy levels.
  • Drive overall digital banking agenda.

Accountability:  Risk and Control – 10%

  • Understand of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
  • Adhere to NBC Limited’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
  • Report all risk events/incidents/issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve control.
  • Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
  • For audit findings that have an impact on the area, work with the Head to understand what actions are required to close out findings. Implement required actions.
  • During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
  • Ensure that all regulatory requirements are adhered to.

Education and Experience Required

  • Bachelor-degree / Advance Diploma / Diploma or Equivalent qualification in Health sector (Doctor of Medicine, Bachelor of Biomedical Engineering (BBME), Bachelor of Pharmacy or any related field).
  • At least 5 years of working experience.

Knowledge & Skills: (Maximum of 6) Competencies: (Maximum of 8 competencies)


  • Leadership and team-working skills
  • Learning and researching
  • Creating and innovating
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Deciding and initiating action
  • Adapting and responding to change
  • Communication skills – verbal and written.
  • Analytical skills, Planning, Organizing & Negotiating skills.


Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Higher Diplomas – Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)