Relationship Manager at Mwanga Hakika Bank Limited (MHB) | September 2024

JOB PURPOSE

Responsible for growing both Assets (Loans) and Liabilities (Deposits) from Clients, advise the branch/ department on business strategy and provide guided leadership to the Relationship Officers/Bank Officers in canvassing business from Customer to ensure portfolio/ business growth.

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES

Responsibilities

• Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services

• Generating and growing revenue streams through effective client management

• Developing a comprehensive understanding of the clients financial needs and demonstrating strong product and service knowledge to match the banks offering with the client’s needs

• Generating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standard

• Conducting KYC reviews and risk assessments associated with on-boarding new clients

• Overseeing the credit risk associated with assigned client relationships

• Coordinate with Relationship officers/Branch Manager to prepare appropriate financial structure for managing risks and realizing economic value

• Proactively engage with other stakeholders of the bank to ensure the portfolio is maintained to the highest standard.

• Maintaining and updating accurate client information; taking ownership of client service requests and inquiries

• Making proactive client calls and responding swiftly to client requests

• Working with other Relationship officers to enhance the service offered and improve revenue generation

• Preparing presentations to senior management to appraise them of new business development plans and strategies

• To ensure the performance criteria ratio is maintained within the acceptable risk level.

• To accept cash or money orders deposited by customers, credit customers’ accounts, and issue receipts and statements

• Facilitate payment of money to or credit accounts for customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts

• conduct foreign currency transactions as requested by customers

• To balance cash

• identify customer needs and refer customers to appropriate banking services and specialists

• Handling any inquiries and resolving customer complaints.

• To open and close accounts as per Customer request.

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

A: Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or any other relevant fields.
• MBA will be an added advantage

B: Required Experience:

• 3 to 5 year’s experience in Corporate Banking.

C: Required knowledge and skills

• Sound knowledge of the MHB’s products and offerings.
• Good communication and presentation skills.
• Share valuable and understandable information on products and services.
• Engages in regular traffic-building activities that reinforce personal expertise and MHB brand.
• Core real relationships with the clients.
• Balances dedication to clients with objectivity and independence.
• Able to earn trust in relationships with clients by consistently demonstrating integrity.
• Honesty, consistency, reliability and professional competence.