QUALITY ASSURANCE COORDINATOR at TUI – INDIAN OCEAN – February 2024
Job Description
Join TUI as a TUI Quality Assurance Coordinator and you will be responsible for maintaining and improving quality within a range of our TUI Hotels and destinations. You will monitor and identify actions to create memorable holidays for our guests You are a fast learner and have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel, and tourism company in the world
ABOUT THE JOB
- Analyse relevant reports and information sources to base any actions on actual data
- Support destination teams and hotel partners by providing your analysis and plan improvements accordingly
- Be fully informed of the qualitative development in destination and our strategy to support implementation
- Provide genuinely helpful service in response to a variety of supplier & TUI colleague questions
- Provide additional support to our guest-facing and back-office teams as and when required
- Daily contact with suppliers & colleagues in destination to eliminate reoccurring issues by solving the root cause
ABOUT YOU
- Fluent in English and able to drive
- A genuinely helpful, flexible, professional, and mature personality
- Strong negotiation & organizational skills – able to communicate with international suppliers & TUI colleagues
- Data lead – comfortable with reporting, forecasting and turning data output into real action
- Collaborative team player – displaying the TUI values & behaviours required
- Willing to be ‘out and about’ daily – this position is not fully office-based (visits to hotel resorts are required).
ABOUT OUR OFFER
- Your Salary, and benefits are standard at TUI.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
- Local permanent contract offered
We love to see your uniqueness shine throuh and inspire the future of travel. If you would like to read more about what Diversity & Inclusion, means to us simply visit Our DNA.
