Product Specialist – Digital Channel at Palmpay | April 2024
Job Description
About Us
PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana, Tanzania, and expanding to other markets in 2024. We’re reinventing the payments experience by making it easy and reliable for everyone to access Payment Services. With a focus on innovation and accessibility, we strive to empower individuals and businesses across Africa to participate in the digital economy.
Duties and Responsibilities:
- Define the scope of the Digital Channel Product and develop a comprehensive rollout plan, Business Requirements Document (BRD), Product Requirements Document (PRD), Debug Report, including features such as MMO STK Push, MMO Payment, USSD Menu, POS Card payment, Online Card Payment, Token Payment, Card Not Present, etc. This should be based on thorough market research, competitor analysis, and collaboration with service providers including MMOs, telecom companies, banks, payment service providers (PSPs), switches, and fintech companies.
- As a Project Owner, collaborate closely with internal and external partner teams including Business, Products, Technology, Operations, Settlement, Reconciliation, and Compliance to ensure successful project delivery.
- Maintain high channel service levels by promptly addressing product-related issues to meet the demands of our merchants and customers.
- Continuously monitor industry trends, competitor movements, and regulatory changes within the Digital Payment Industry to inform product development and strategy.
Qualification & Required Skills:
- Bachelor’s degree in IT, Computer Science, or other relevant social sciences.
- A minimum of 2 years of relevant experience in Product/Project Specialist roles within Banks, PSPs, or MMOs in the Payment/IT Department, with experience working with card payments, online payments, or card groups.
- Strong knowledge of channel integration with banks, PSPs, MMOs, and telecoms’ payment products, including familiarity with API documentation, Digital Payment User Journeys, Processing Flows, Fund Flows, Reconciliation, and Settlement processes.
- Excellent interpersonal and negotiation skills for effective communication internally and externally.
- Keen attention to detail, coupled with strong analytical and problem-solving abilities.
- Ability to prioritize and execute tasks efficiently in a time-sensitive environment.
- Proficiency in English at a working level.
Notes:
Preference will be given to candidates with experience in PSPs such as UBX, Cellulant, DPO, FastHub, Banks including CRDB, NMB, KCB, Equity, ABSA, Stanbic, Exim Bank, DTB, and MMOs like M-Pesa, Tigo Pesa, Airtel Money, specifically from their Payment/IT Department.
