Product Operations Specialist at Palmpay | March 2024

March 17, 2024
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Job Description

About Us
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Tanzania, and Kenya and expanding to other markets in 2024. We are reinventing the payment experience by making it easy and reliable for everyone to get payment services. 

Offline Payment Acquiring Product Operations Specialist

Who we are looking for:
We are seeking a highly skilled and analytical offline payment acquisition product operations specialist to join our dynamic team. The ideal candidate will manage the operations of our offline payment products, ensuring high-performance delivery and continuous improvement to meet the evolving needs of our customers.

● Investigate and analyze complex customer requirements for offline payment solutions.
● Document and refine product specifications systematically to ensure clarity and accuracy.
● Oversee the entire product lifecycle, from conception to launch, followed by ongoing optimization and support.
● Perform in-depth competitive analysis to stay ahead in the dynamic offline payment industry.
● Resolve daily operational issues, including transaction discrepancies and service-related challenges.
● Collaborate with cross-functional teams such as tech, sales, marketing, and customer support to drive product implementation and enhancements.
● Regularly review and report on product performance, leveraging data and market feedback to guide future product direction.
● Train and mentor team members to enhance their expertise in product operations.

● 3-5 years of specialized experience in operations within the offline payment-acquiring sector.
● Previous work experience in collaborative environments, preferably at companies like Vodafone (M-pesa), Airtigo (Tigo-pesa), Airtel, Halo-pesa, Selcom, PesaPal, and banks.
● A relevant degree with proficiency in English; Chinese language proficiency is an advantage.
● Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Axure for product prototype design; and familiarity with MySQL and QuickBI for data analysis.
● Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
● Strong sense of responsibility, team spirit, and a continuous drive for innovation.
● competitive salary structure, including base salary plus performance-based incentives.
● Opportunities for professional development and learning new skills.

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