Product Manager; Digital at NMB Bank | May 2024

Job Location : Head Office, Hq
Job Purpose:
Responsible for mobile banking product development, management and performance for the bank while ensuring product profitability.
Main Responsibilities:
Developing, implementing, and managing project plan and timeline for the bank’s flagship digital product Mkononi.
Ensure proper communication of new Mobile banking features before public launch, awareness, and training to branches and all key stakeholders.
Ensure all new mobile banking products features are approved and in line with controls and regulations, customer centric concept and are priced according to industry standards.
Monitor mobile banking platform and report new products framework and ensure the same is in line with banks projections, targets, and budget.
Analyze, manage, and identify all system faults that affect the mobile banking platform performance then, suggest areas of improvement, get approvals for improvement, and ensure approved changes/enhancements are implemented within agreed time.
Monitor mobile application quality by working with key stakeholders to ensure it remains within the acceptable bank’s threshold.
Play a key role in innovating Retail Banking mobile application and carry out continuous market intelligence on new technologies, consumer behaviours; and recommend product improvements.
Manage internal relationships with key stakeholders and business partners during introduction of new or existing products in the platform in accordance to bank risk appetite as well as customer needs.
Regular (Quarterly/Semi-Annually/Annually) Competitor Review vis-à-vis Retail Digital products Offering.
Driving Non-Interest Income initiative to ensure the income generated by digital channels is in accordance with the approved budget and advising digital product teams and sales teams.
Being pro-active to identify mobile application issues and resolve them timely in a proactive manner.
Responsible for products’ features enhancements and revamps where need be to ensure that all products features are relevant to customer’s need and market competition in the industry.
Manage interactions with Retail and Wholesale business teams as well as ICT team to understand and translate market requirements / new digital products into innovative digital product solutions that meet customer expectation as well management strategic objective.
Knowledge and Skills:
Business understanding of commercializing technological innovations for opportunity.
Knowledge on constructing reports, executive summaries and briefs
Greater understanding of product life cycle
Business planning and project management
Strong analytical and numerical skills for calculation of statistics, figures and targets
Communication skills both written and oral
Good interpersonal and networking skills
Negotiation and Report writing skills.
Presentation, coaching and training skills
Strong IT skills gained either through study or research.
Qualifications and Experience:
Bachelor’s degree in Banking, Finance or Business related field
Any course or training in digital/Mobile Application product development is an added advantage
5 years’ experience in digital/mobile financial services, innovation and/or digital products environment.
Strong understanding of mobile application technologies and trends.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.
Job opening date : 22-May-2024
Job closing date : 05-Jun-2024