Operations Controller – Freight Forwarding at DP World | June 2024

Job Function

Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to

finish within required specifications and in accordance with agreed policies / procedures and local legislation

Key Performance Areas

1. Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.

2. Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.

3. Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.

4. Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.

5. Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.

6. Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment – keeping the customer in the loop every step of the way.

7. Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing. Controller must verify information on BL/HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.

8. Establish and develop strongly valued relationships with all carriers, agents and internal and external. customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.

9. Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules 10. Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received. 11. Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.

12. Drive operational excellence / continuous improvement/ productivity & efficiency.

13. KPI’s & Milestones – ensuring KPI’s are met and objectives achieved

Qualifications and Experience

• Matric
• NCFF (NQF ¾), FIATA Diploma advantageous
• Logistics or similar degree/diploma advantageous
• Exceptional communication skills
• Meeting of deadlines
• Attention to detail.
• Ensure customer commitments are met and exceeded.
• Operational Freight Forwarding Systems Knowledge
• Microsoft Office – Outlook, Excel
• Sound knowledge and understanding of INCOTERMS.
• Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements
• Minimum of 3- 5 years’ experience in Import/Export Freight Forwarding and Clearing

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies