Manager Digital Sales at KCB Bank | May 2024
Job Description
- Facilitating first-contact meetings with potential KCB bank customers on digital channels.
- Searching, assessing, accepting, and processing prospect customer applications for internet and mobile banking, agents, and merchants.
- Conduct first time (activations) and routine trainings to approved customers on digital channels.
- Ensure agent and merchant premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
- Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
- Growth of customer turnover and NFI as per the agreed target.
- Manage customer relationships and ensure complaints/disputes are sorted on time.
- Activation of dormant customers on digital channels.
- Cross selling of other bank products.
- Any other duties as assigned by the line manager.
