Manager Digital & Innovation at Tanzania Commercial Bank (TCB) | March 2024

Application deadline closed.

Job Description


Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the Nation at large.

Position: Manager Digital & Innovation
Department: Digital & Innovation
Reports to: Chief Executive Officer
Level: Manager
Location: Head Office Dar- Es -Salaam




To drive digital transformation and foster innovation within the organization by leveraging emerging technologies, enhancing operational efficiency, and delivering cutting-edge solutions that empower teams, delight customers, and propel sustainable growth in a rapidly evolving digital landscape.


  • Lead teams in innovation and Implementation of Operational Efficiency Strategies through automation of manual processes to ensure smooth operation of products
  • Inspire and drive other departments automation of processes through sharing of technical expertise on digital solutions implementations;
  • Active engagements with colleagues for business proposals writing to access donor and stakeholders funding on digital products;
  • Provide lead and roadmap to the financial inclusion projects – partners and donor funds projects management of financial inclusion;
  • Create and enhance system solutions to meet bank’s goals and strategies
  • Responsible for the improvement of processes and automation so as to create efficiency, Turnaround time (TAT), customer services and compliance aspect;
  • Responsible for the implementation of the critical projects for the bank within the agreed time frame and allocated budgets;
  • Oversee implementation of changes in digital environment in a way that minimizes disruptions to the bank’s services;
  • Ensure appropriate policies, procedures and processes are followed when it comes to software development;
  • Monitor, evaluate and ensure the completion of tasks and projects; analyses software requirements; implements design plans, reviews unit tests;
  • Document’s software development;
  • Monitor status of developing software;
  • Writes, Reviews and Revises product requirements and specifications;
  • Participates in other areas of the software development process; and provides technical support to other company personnel if necessary;
  • Prepare Documentation/ Technical authoring such as business requirement specifications, project certification, project closure reports, investigation reports; and
  • Ensure software is updated with the latest features.


  • Holder of Bachelor Degree in Business Information Technology, Innovation Management, Arts in Design, Arts in Economics, Arts in Digital Media, Arts in Graphics Design, Computerscience, Electronic Science & Communication, Computer Engineering Information & Technology, Electronics Engineering,
  • Telecommunication Engineering, Commerce or equivalent qualifications from recognized institutions.
  • Must at least eight (8) years working experience in Banking Industry or Financial Institutions. (Master’s degree is an added advantage).
  • Strong understanding of project management methodologies and best practices, with experience.
  • Excellent leadership and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and motivate cross-functional teams.
  • Exceptional organizational and problem-solving abilities, with a keen attention to detail and a focus on delivering high- quality results.
  • Proficiency in project management tools and software, such as Microsoft Project and familiarity with relevant technology platforms and systems.

These positions will attract a competitive salary package and fringe benefits Applicants are invited to submit their resume via the following link:- Applications via other methods will not be considered. Applicants need to fill their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authentic check & administrative Measures.

Tanzania Commercial Bank has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be sub­jected to any of the following: a security clearance; a competency assessment and physical capability assessment.

Deadline of the Application is 1st April, 2024.