Maintenance Manager at Minor Hotels – March 2024

Company Description

The Elewana Collection is a renowned luxury safari/beach group, offering unique and unforgettable experiences in East Africa’s most captivating destinations. Our commitment to excellence and sustainable tourism has earned us a reputation for delivering exceptional service and preserving the natural beauty of our surroundings.

Job Description

Responsible for managing all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations.

Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources.

Maintenance Manager Duties and Responsibilities:

• Familiar and complies with the lodges mission and standards in performing maintenance activities.
• Maximise maintenance team potential with a balanced focus on operations, guests, employee and company’s satisfaction.
• Represents the engineering department during the daily HOD morning meetings.
• Prioritise, plan, schedule assign and supervise the engineering department staff.
• Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion.
• Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to lodge standards.
• Maintain the physical appearance and operational efficiency of the lodge including physical. mechanical, electrical, plumbing etc.
• Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety etc.
• Ensure proper records are kept relating to all plant and equipment for the lodge including repair and service records.
• Prepare reports as required by the Executive Housekeeper and General Manager.
• Ensure that stores have adequate stocks of materials, equipment and tools and are kept in a clean and safe environment.
• Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms.
• Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings.
• Ensure the proper use and periodic maintenance of all equipment.
• Perform daily and weekly property document inspections.
• Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code.
• Establish and maintain department equipment and supply inventory levels appropriate to property requirements.
• Provide training to staff on supplies, inventory, maintenance and ordering procedures.
• Train engineering department staff on correct maintenance procedures and assists in repairs as needed.
• Maintain, monitor and test lodge’s emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc.
• Discuss with GM / Department heads on maintenance status and inspection reports.
• Develop, implement, and direct all emergency programs.
• Develop, implement and manage energy conservation programs for the property to minimise expenses.
• Ensure maintenance staff are wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards.
• Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.

Qualifications

• Bachelor or science, Diploma or college degree in Electrical or Civil engineering preferred.
• Minimum of 8 years maintenance experience and 5 years supervisory or manager experience in engineering lodge/hotel department.
• Advanced knowledge of building management/engineering with positive attitude, Good communication skills and Committed to delivering a high level of customer service.