Lodge Manager (Lake Manyara Tree Lodge – East Africa)  at andBeyond Travel | July 2024

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES:

• Relationship building – Building relationships with staff, guests, Governmental entities, the community, the industry (Agents and other Lodges).
• Development – Working with the Africa Foundation in Community Development, proactive Wildlife Conservation in the NCAA and the people within the organization.
• Business Efficiencies – cost control, local procedure and quality of product.
• HC construction – maintaining and enhancing – understanding and adherence.
  • Product development on guest experience in the Lodge, food, game experience, all guest touch points
  • Engaging with the people, the culture, the work style, the expectation
  • Regular assessment – functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings.
  • Regular engagement – Engaging with the Union in place and personnel.

OUTPUTS:

• This position includes being able to cover all requirements of the Lodge management.
• Be the direct line manager and support to the support managers and all departments.
  • Overall responsibility for the effective Management and running of Lake Manyara Tree Lodge. To ensure the Lodge and brand are taken to the next level of service standards.
  • Overall responsibility for budget creation and Management. CAPX structuring and planning responsibility.
  • Overall Day to Day Management of the Lodge, including the front deck and all the back of house departments, staff quarters and community surroundings.
  • Daily meeting with the Heads of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary requirements, guest delights of the day etc.
  • Create strategy for guest delight, staff welfare, health and safety and training. Ensure the plan is implemented and managed throughout of the year.
  • Create Annual and monthly training plan for all departments and structure external training and exchanges with other Lodges where possible.
  • Create and maintain skills development plan.
    • Creating an environment where andBeyond Golden Thread is continuously met and visible throughout the daily functioning of the Lodge.