Lodge Manager at andBeyond Travel | April 2024

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES: 

• Relationship building with staff, guests, Governmental entities, the community, the industry (Agents and other Lodges).
• Development working with the Africa Foundation in Community Development, proactive Wildlife Conservation in the NCAA and the people within the organization.
• Business Efficiencies with cost control, local procedure, and quality of product.
• HC construction – maintaining and enhancing – understanding and adherence.
• Product development on guest experience on Lodge, food, game experience, all guest touch points.
• Engaging with the people, the culture, the work style, the expectation
• Regular assessment with functionality, efficiency and strength of all operational equipment, vehicles, generators, and buildings.
• Regular engagement with the Union Chair and personnel.

OUTPUTS

• This position includes being able to cover all requirements of the Lodge Manager and support other line managers and guidance.
• Overall responsibility for the effective Management and running of Grumeti Serengeti River Lodge. To ensure the Lodge and brand are taken to the next level of service standards.
• Overall responsibility for budget creation and Management. CAPX structuring and planning responsibility.
• Overall Day to Day Management of the Lodge, including and all the back of house departments.
• Daily meeting with Assistance manager, Operations Manager, Line Managers and the Heads of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary requirements, guest delights of the day etc.
• Create strategy for guest delight, staff welfare, health and safety and training. Ensure the plan is implemented and managed throughout of the year.
• Create Annual and monthly training plan for all departments and structure external training and exchanges with other Lodges where possible.
• Create and maintain skills development plan.
• Creating an environment where andBeyond Golden Thread is continuously met and visible throughout the daily functioning of the Lodge.
• Overall responsibility of all human resources in the Lodge, ensuring all labour relations, leave and medical funds are managed correctly.