Insurance Specialist at Vodacom | May 2024

Apply Now

Job Description

What you’ll do

Role purpose: 
•    Develop and Drive on ground Insurance distribution strategy to ensure Growth target are met.
•    Work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
•    Overall accountability of VodaBima Customers Retention Strategy, churn management
•    Develop and maintain good relationship with Insurance partners.
•    Ensure VodaBima Platform fee are paid on time by Partners.
•    Ensure claims are paid on time and improving customer satisfaction.    
Key accountabilities
•    Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services. 
•    Alignment with Product development team on new development and sorting all the issuers that requires developments and enhancement.
•    Perform competitor analysis and tactical initiatives to address the challenges. 
•    Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
•    Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.
Core competencies, knowledge and experience: 
•    Excellent analytical and logical reasoning skills translated from consumer insights
•    Excellent communication skills
•    Strong stakeholder management skills
•    Ability to anticipate customer, competitor and market dynamics 
•    Able to challenge the status quo
Must have technical/professional qualifications: 
•    Bachelor’s degree in risk management and insurance, Actuarial Science or its equivalent.
•    She/he must have at least 3 years of working experience in insurance business. 
•    understanding of insurance laws and regulations of the country.
•    Strong analytical skills and business acumen.
•    Build and maintain relationship with key stakeholders in the value chain.
•    Project management knowledge and experience would be advantageous.
Key performance indicators:
•    Overall VodaBima Growth as per the company target
•    Grow VodaBima Market and Value Share.
•    Accurate and timely delivery of the execution plans specified on the calendar
•    Quality of support and stakeholder alignment
 Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.