Front Office – Team Leader – Front Desk at Johari Rotana | May 2024

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

 General Duties and Responsibilities:

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.

• Maintain effective communication with all related departments to ensure smooth service delivery..
• Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
• Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries.
• Deal swiftly, efficiently and sensitively to Guest complaints and follows through.
• Maintain awareness of guest profiles
• Ensure that the Guest receive the accommodation he/she is expecting.
• Check all cashier’s city ledger bills at the end of shift to ensure that the billing and attachments are correct.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

 You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job

Teamwork
Taking Responsibility
Recognizing Differences
Adaptability
Customer Focus