Front Office – Front Desk Agent at Johari Rotana | May 2024

We are currently seeking for passionate and dynamic guest focused Front Desk professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. 

As a Front Desk Agent you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience

General Duties and Responsibilities:

• Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
• Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
• Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

 You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job
Teamwork
Taking Responsibility
Recognizing Differences
Adaptability
Customer Focus