Customer Support Agent at betPawa | October 2024
Job Description
Position: Customer Support Agent
betPawa
Dar es Salaam
betPawa is an internationally recognized brand operating across 11 African countries, rapidly expanding into further markets.
betPawa is an internationally recognized brand operating across 15 African countries, rapidly expanding into further markets. betPawa specialises in serving communities by enabling everyone to place any size bet and win big with the market-leading win bonus schemes. The company builds trust and recognition through Dream Maker and Win BIG, Give Back campaigns, funding outright, or matching winners’ contributions to community development projects.
We are looking for a multi-tasking, attentive, and ready-to-help Customer Support Agents. Working together with a team, you will be responsible for assisting our customers with technical issues when using our services.
Key skills and experience for this role:
- Help betPawa customers get the best experience possible while using our products
- Be available to support clients through email, chats, and calls
- Be flexible and available to work 24/7 on shifts as scheduled
- Show initiative in amplifying the voice of the customer to advance business objectives
- Grow through participation in other company-wide projects
What do we look for in a new team member?
- Education level: 2 years of college (minimum)
- Excellent written and verbal communication skills in English and Kiswahili.
- Previous experience in customer support
- Ability to cope under pressure and work with minimal supervision
- Interest in helping other people
- Open to working 24/7 in shifts
- Good interpersonal skills
- Quick learner
- Interest in the sports industry
- Knowledge of football betting markets is an advantage
What you can look forward to:
- A competitive salary
- Opportunities for professional growth and development to keep your skills sharp
- Team Adventures – From team building activities to social events, we make sure there are plenty of fun and bonding moments
- Wellness Wins – Our wellness programme is here to keep you feeling your best, with resources and support for your health and happiness.
If you’re eager to take on this challenge and make your mark, we’d love to hear from you! Send us your detailed resume that shows off your personality and experience.
betPawa is an equal opportunity employer and values celebrating diversity and creating an inclusive environment where everyone can thrive.
We get that you are sharing your personal details with us so please be assured that we are compliant with data privacy regulations and will only use your personal information for the purpose of our hiring process.
How to Apply :
