Customer Insights & Reporting Specialist at Vodacom | August 2024

Customer Service
Dar es Salaam
August 14, 2024
Full time
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Job Description

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 

What you’ll do

Role purpose:

The role will be responsible for Digital and Vas  Reports, Insight and analytics as well as monthly and quarterly  management and real time monitoring of our DB and RF numbers and monthly reconciliation with finance team to ensure correctness of revenues and related costs. The role will also be involved in the  yearly budget planning of the department.

Key accountabilities:
•    Develop and maintain regular and ad-hoc reports, dashboards, and data visualizations to track key performance indicators (KPIs), and product performance and business metrics.
•    Analyze large datasets to identify trends, patterns, and insights that drive strategic decision-making.
•    Daily analysis of customer sentiments, productions of respective report and recommendations of customer centric actions to ensure products remain relevant to the customers
•    Work with customer experience team to ensure Digital and Vas products maintain positive experience with the customers.
•    Monitor product performance and daily, weekly and monthly reports
•    Conduct Data driven market research and competitor analysis to identify opportunities and inform product development.
•    Ensure data accuracy, integrity, and consistency across all reporting platforms and sources.
Core competencies, knowledge and experience:
•    Proficiency in data visualization tools (e.g., Tableau, Power BI, QlikView) and reporting tools.
•    Excellent communication and analytical skills with experience in statistical analysis and data modelling.
•    Proficiency in SQL and experience with data querying and manipulation.
•    Knowledge of programming languages such as Python or R is a plus.
Must have technical / professional qualifications: 
•    Bachelor’s degree in Data Science, Statistics, Computer Science, Business Administration, or a related field.
•    3 years of experience in reporting and analytics, product management  preferably in Telecoms,

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