Customer Experience Executive job(s) at KCB Bank | March 2024

March 27, 2024
Application deadline closed.

Job Description


  • Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department 
  • Conducting below the line campaigns/communication through bulk SMS and calls
  •  Conducting all branches daily system health check surveys 
  • Handle queries coming through social media with collaboration with Marketing. 
  • Compile customer experience reports.
  • Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries) 
  • Support in deployment of customer experience projects
  • Conduct quality checks on raised complaints from branches.
  • Participate fully in preparing and supporting customer engagement activities. 
  • Cross selling other products of the bank
  • Facilitate customer surveys (NPS & CES) with the support from Group Strategy team. 

Academic & Professional 

ParticularsDetailSpecific Field or QualificationNeed Type[1]
Education Bachelor’s degreeBachelor’s degree from any recognized institutionRQ
Master’s degreeBusiness RelatedAA 

Experience –Years

Total Minimum No of Years Experience Required

Fresh Graduate (1 year experience added advantage)

[1] Need Types are : RQ = Required, AA = Added Advantage

Deadline: 2024-04-05 00:00:00  

Reference Number: 2453