Customer Experience Executive job(s) at KCB Bank | March 2024
Job Description
KEY RESPONSIBILITIES
- Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
- Conducting below the line campaigns/communication through bulk SMS and calls
- Conducting all branches daily system health check surveys
- Handle queries coming through social media with collaboration with Marketing.
- Compile customer experience reports.
- Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
- Support in deployment of customer experience projects
- Conduct quality checks on raised complaints from branches.
- Participate fully in preparing and supporting customer engagement activities.
- Cross selling other products of the bank
- Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.
Academic & Professional
| Particulars | Detail | Specific Field or Qualification | Need Type[1] |
| Education | Bachelor’s degree | Bachelor’s degree from any recognized institution | RQ |
| Master’s degree | Business Related | AA |
Experience –Years
Total Minimum No of Years Experience Required | Fresh Graduate (1 year experience added advantage) |
[1] Need Types are : RQ = Required, AA = Added Advantage
Deadline: 2024-04-05 00:00:00
Reference Number: 2453
