Credit Risk Manager : Consumer Loans at NBC Bank | June 2024

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

Portfolio Management and Analytics

• Conduct a comprehensive analysis of the performance of the Retail and Micro-SME loan portfolio, utilizing various metrics to identify trends, assess potential risks, and proactively develop mitigation strategies.
• Prepare regular reports and presentations on portfolio performance metrics (delinquency rates, loss provisions, etc.), including timely production and submission of all Group related MI templates
• Conduct in-depth analysis to generate ad-hoc reports as requested by your line manager, providing valuable insights to support strategic decision-making.
• Proactively identify and implement strategies to minimize credit risk within the portfolio. This includes analyzing credit risk factors, developing risk mitigation approaches, and tailoring loan structures to enhance portfolio resilience against potential defaults.
• Conduct stress testing to assess the portfolio’s resilience to economic downturns.
• Play a key role in collaborating with quantitative analysts and data scientists to develop and refine credit risk models and scoring systems.  Leverage your in-depth knowledge of credit risk principles and industry best practices to provide valuable insights and ensure the models accurately assess borrower risk profiles.
• Lead Scheme Lending Risk Management:  Drive efficient and timely scheme lending reviews, upholding policy compliance. Proactively identify and escalate risk triggers to stakeholders, ensuring swift communication and implementation of agreed-upon mitigation strategies.
• Oversee adherence to established credit portfolio policies and regulatory requirements across all processes.
• Will be the credit portfolio committee meetings maestro!  This entails ensuring all meetings are scheduled promptly, distributing discussion materials well in advance, overseeing meeting recordings, crafting and distributing minutes, and diligently tracking all action items arising from the meetings.
• Will oversee the end-to-end credit bureau submission process, ensuring data accuracy and adherence to regulatory deadlines.  This includes working closely with the branch network to identify and resolve any data quality issues, as well as managing credit bureau disputes arising from these submissions and achieving timely resolution.
• Will act as the guardian of our credit risk management framework by proactively identifying and reporting all deviations from established policies and processes throughout the entire loan life cycle, from origination to servicing and collections. This includes ensuring timely resolution of these exceptions to minimize potential losses and ensure portfolio integrity.
• Will act as the guardian of all credit underwriting team’s affordability assessment tools, including calculators. This entails ensuring tool accuracy by implementing changes whenever policy or product rules are updated and providing ongoing support to the team for all these tools.
• Oversee timely collection and reconciliation of loan repayments. This responsibility includes ensuring received payments are accurately matched against expected amounts based on loan agreements. Any discrepancies or shortfalls will be identified and communicated to the appropriate stakeholders for prompt resolution and potential remediation actions.
• You’ll thrive in a fast-paced environment where managing credit risk is paramount.  Be prepared to work under pressure while continuously expanding your skillset.  This includes readily adapting to newly introduced duties related to credit health, ensuring your expertise stays at the forefront of evolving financial landscapes.

• You have a critical role in safeguarding the bank’s financial health by ensuring loan approvals are made solely to creditworthy borrowers. This responsibility encompasses a comprehensive credit analysis process, rejecting high-risk applications, and implementing strategies to minimize the risk of defaults and potential impairment losses stemming from bad loan decisions.
• Adhere to established credit policies and regulatory guidelines while analyzing and approving/denying retail loan applications.
• Conduct thorough credit assessments, evaluating financial statements, credit bureau reports, and other relevant information.
• Utilize credit risk models and scoring systems to support lending decisions.
• Recommend appropriate loan terms and conditions based on the risk assessment.
• Maintain clear and accurate documentation throughout the application process.
• Independently evaluate and approve/deny loan applications in accordance with established credit policies and delegated approval limits.

Portfolio Growth and Coverage Team support

• Partner with the Business team (coverage team) to design new retail and commercial loan products that meet market demands while maintaining credit risk discipline.
• Analyze product feasibility from a credit risk perspective, identifying potential risks and mitigation strategies.
• Participate in the revision of product policy rules, ensuring alignment with credit risk appetite and regulatory compliance.
• Collaborate in developing automated lending processes that balance efficiency with credit risk controls.
• Communicate effectively with the Business team regarding client performance metrics and credit risk implications.
• Develop reports and presentations on portfolio performance and credit risk exposures for the Business team and senior management.

• You will closely work with both Compliance and Risk teams, collaborating to address all identified review issues. This responsibility includes leading the process of resolving these issues in a timely manner, ensuring all necessary documentation (ICPs – Issue Closure Packs) are completed accurately and signed off within designated timeframes.
• Partner with the Insurance team to ensure appropriate loan insurance coverage is offered and implemented.
• Work closely with the Credit Operations team to review loan applications, ensuring adherence to credit policies and regulatory requirements before disbursement.
• Collaborate with the Security Management Unit to verify and validate security perfection and other mortgage documentation.
• Liaise with the Collections and Recoveries team to identify early signs of delinquency and develop effective recovery strategies.
• Provide ongoing training and support to all stakeholders, especially coverage team, on credit risk management best practices.

Team Management

• Provide coaching and mentoring: Guide and support team members in their career development, offering constructive feedback and helping them reach their full potential.
• Develop and implement training programs: Identify training needs within the team and design or source relevant programs to enhance credit risk expertise and skillsets.
• Foster knowledge sharing: Promote a collaborative learning environment where team members can share knowledge, best practices, and experiences.
• Create a succession plan: Develop a plan for identifying and nurturing future leaders within the credit risk team, ensuring a smooth transition for future growth.
• Motivate and inspire: Be a role model for the team, fostering a positive and motivated work environment that values continuous learning and excellence.
• Motivate to and obtain approval from the Head of Retail Credit for any additional headcount for the team
• Perform all other duties as reasonably assigned.

Preferred Qualifications

• Bachelor Degree or Master Degree in Accounting/Banking/Finance/ Economics/Statistics/Risk Management..
• Knowledge on application software including Microsoft Applications (Excel, PowerPoint) and SAS

EXPERIENCE REQUIRED

• Specific experience in portfolio performance management
• Financial Management
• Three or more years working experience in a banking financial institution & Credit Risk Management Environment.
• Experience in building and deploying best practice Ml & Reporting functions

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Credit Risk (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)