Country IT Business Analyst at NCBA Bank | June 2024

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Job Title:        Country IT Business Analyst

Reports to:     Head, Digital Business

Department: Digital Business

Job Purpose Statement

The Country IT Business Analyst is the bridge between information technology and the rest of the business in the country. S/He seeks to understand the country’s culture and get the Digital Business products to work in ways that align with the country’s culture, regulations, norms, and practices. The Country IT Business Analyst ensures that the Digital Business products are adapted to the country’s context to achieve commercial and technological success.

The role holder manages relationships with partners who collaborate with the business to deliver services to the customer via our platform and partner technologies. They understand the products used by the customers and document how our platform and partner technologies integrate to provide this service.

The Country IT Business Analyst participates in testing and is critical in accepting the solutions before they are offered to the customers. S/He will develop technical solutions to problems and opportunities presented by the business. Functional and non-functional aspects of the technical solutions should be considered when utilizing the available technology assets.

Key Accountabilities (Duties and Responsibilities)

• Led the team in analysing and documenting user requirements into comprehensive functional requirements.

• Lead in technology acquisition to ensure the technology solves business needs.
• Lead in prioritization of technology initiatives to ensure the best impact on the business.
• Lead technology initiatives in close collaboration with technology teams to ensure business benefits are realized in a timely manner.
• Provide technical support to various migration plans and monitor efficient use of specifications.
• Developing strategies to improve operational efficiency, such as by automating manual processes or introducing new technology tools into the workflow.
• Support project management- Provide technical oversight on projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework.

• Understand and document partner technologies especially how the processes work with our processes for an acceptable customer experience of services provided by the business.
• Design how partner technologies integrate into our platform
• Lead in the improvement of the services resulting from the integrations between our platform and partner technologies.
• Reviewing development efforts to ensure what is delivered is as per the agreed solution and enterprise architecture, and functional requirements are in line with the business intent.  The review should be done with every iteration or change from Business requirements.
• Set baseline through the introduction of standards and working practices such as business requirements documents, and technology acquisition.
• Continuous improvement:
• Engage with users and other stakeholders in identifying shortcomings in our services and provide technical advice on enhancements and improvements to overcome the shortcomings.
• Deliver operational efficiency through a consistent review of the business operational needs in relation to digital business services and systems capabilities.
• Independently manage conflict among diverse partners and other stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
• Provides effective leadership to the Product Operations teams by giving continuous support and guidance which translates into a conducive working environment and employee satisfaction. This includes identifying and facilitating the achievement of personal development initiatives that will grow the team’s knowledge and skills
• Continuous learning: Prioritize continuous learning and development for themselves and their team. This involves staying up to date with the latest industry trends, attending conferences and events, and seeking out new knowledge and best practices to inform the company’s technology strategy.
• Talent development: Focus on developing and growing their team to ensure that they have the skills and expertise needed to execute the company’s commercial strategy. This involves providing training and development opportunities, mentoring and coaching team members, and fostering a culture of continuous learning and growth.
• nnovation: Prioritize innovation and encourage their team to think creatively and identify new ways to drive platform excellence. This involves staying up to date with emerging technologies and market trends, identifying new opportunities for growth, and fostering a culture of experimentation and innovation.
• Strategic partnerships: Identify and build strategic partnerships that can help the business achieve its technology objectives. This involves developing strong relationships with partners, identifying opportunities for collaboration and co-creation, and leveraging partner capabilities to drive growth and innovation.

Ideal Job Specifications

Academic:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field of study from a recognized university.
• At least one certification in the following Business Analysis, Quality assurance, CBAP, TOGAF, ITIL Foundation, or Design Thinking and Innovation.
• At least 7 years background in Business analysis, and software development inclusive of databases, applications, infrastructure, and cloud technologies.
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.
• Proven track record in designing and implementing mass-market complex projects within the financial services industry.
• Ability to communicate and influence even in ambiguous environments with no formal authority.
• Excellent understanding of DevOps, Agile working, and CI/CD
• Excellent planning and organizational skills with the ability to break down complex items into actionable elements.
• Excellent interpersonal skills, including teamwork, facilitation & negotiation.
• Experience in leading a high-performance team of engineers & solution architects.
• Experience in architecting, delivery, and/or support of a Core Banking System is desirable.

Ideal Job competencies

Behavioural Competencies

• Effective communication to stakeholders at different levels of leadership, technology, and business understanding
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment enables the development of open communication, teamwork, and trust that is needed to support true performance and a customer-service-oriented culture.

.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 2344