1. Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
2. Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
3. Ensuring that standard operating procedures and regulations are observed by staff when providing services.
4. Responding to customers on different issues concerning digital channels on behalf of the Bank.
5. Responsible for adjustment and settlements of related digital channels transactions, charges due to Vendors and channels income which is shared between KCB and Vendors.
6. The Channel Support Manager will take on the role and responsibilities of a Team Leader by providing a strategic direction to the team members towards achieving the organizational goals. 
7. Maintain a database of all channels customers and transactions records where required.
8. Handling of various stakeholders reports and submit them within the set deadline.
9. Provide relevant operational support to remittances business to attain maximum value and return.  
10. Any other duties assigned by superior.

Deadline: 2024-04-05 00:00:00  

Reference Number: 2450