Card Issuing Specialist at NBC Bank | June 2024

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The ideal candidate for the Card Issuing specialist position at NBC Bank will have knowledge of financial products and services and should have experience in analysis and logical problem solving and must possess report writing skills as well as good communications and business skills. This position is responsible for the over-all support in performance the Bank’s Debit, credit, and Prepaid card portfolios for both consumer and commercial cardholders.

• Community Banking & Incredible Bank to optimize welcome, on boarding and retention activities.
• Marketing to promote product awareness.
• Finance to construct income projections; 4) Deposit Operations to provide service level expectations.
• IT to enhance feature/functionality capability. Manage external partnerships and service providers.

Job Description

Key Accountabilities

Accountability:  Business management- 40%

• Work with Card Business Manager in developing debit, credit and prepaid card strategies that will drive card issuance, activation, linkage, and retention.
• Responsible for credit, prepaid and debit card sales.
• Ensure activation of dormant cards and re-issuing of expired cards.
• Closely manage the Card Business Profit and Loss (PnL).
• Responsible for the initiation of cost saving initiatives and analysis of customer behavior to maximize income while putting controls in place.
• Work closely with the Card Schemes to understand all the existing and new features, amendments and costs/profit mechanism while reviewing the schemes monthly invoices.
• Data analysis of card business fees, revenue, and total number of cards to ensure accuracy for performance evaluations.
• Implementation of customer management plan and process to drive customer activity and enhance customer experience.
• Ensure customer satisfaction is enhanced (Customer queries are resolved in the shortest time possible)
• Work closely with Marketing team to drive card campaigns, on ground activations and partnerships.
• Create and track key performance indicators, conduct industry trends/marketing research, and peer group comparisons.
• Creating product awareness amongst different channels by publishing periodic information and analytics for Debit, Credit and Prepaid Cards.
• Ensure branch network is properly trained on all card products to increase card penetration.

Accountability: Project Management-20%

• Champion product development, product enhancements, product elimination, and new feature/functionality that deliver best in class solutions that lead to optimum customer service, quality, accuracy, and responsiveness.
• Assists Manager Card Business in running with card projects from inception to product launch.
• Be up to date with market innovation and trends on the card space and ensure NBC remains relevant and competitive.

Accountability:  Operational Coordination and Management-20%

• Work hand in hand with Card Operations to ensure cards availability at branches and cards in stock.
• Responsible for preparation of all reports; including but not limited to customer trends, card linking, dormant and expiring cards.

Accountability: Government and controls-20%

• Develop solid relationships with internal and external stakeholders to deliver business activities identified as having the biggest impact to customer and business goals.
• Aim for 100% audit reports and ensure that control procedures and processes are adhered to in card ordering, distribution, and destruction.
• Serve as lead contact for compliance functions related to card specific regulatory requirements.
• Guarantee compliance with scheme rules and regulations to avoid any penalty charges.

Role / Person Specification

Education and Experience Required

• Bachelor’s degree in business administration, Finance, Marketing, or any related field
• At least 3 years of Experience on Card business

Knowledge & Skills: (Maximum of 6) Competencies: (Maximum of 8 competencies)

• To perform this job successfully, an individual should have knowledge on Sales, Marketing, Research, Report writing and Analysis.
• Excellent written & oral communication skills
• Ability to explain complex issues simply and the pursue to influence senior stakeholders.
• Track record in launching successful issuing products in international markets.
• Demonstrable ability to deliver innovative products and services when the resources (people, budget) are not under their direct control.
• Fluent in English.
• Pro-activity, vision, and leadership

Administration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – Office Administration, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements)