The job holder will be responsible for growth of revenues and customer numbers for the branch to meet set annual premium targets for the branch. The role will report to the Branch Manager.

Key responsibilities

1. Secure new business directly or through intermediaries
   2. Service existing business and follow up to ensure renewal
   3. Maintain excellent customer service to intermediaries and direct clients
   4. Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
   5. Ensure payment of premiums before policy attaches.
   6. Follow up to ensure intermediaries are paid commissions timely and accurately.
   7. Recruit new agents, direct clients, new brokers and grow business from
   Bancassurance partners as per agreed KPI.
   8. Train, coach and support new intermediaries to achieve sales targets.
   9. Follow and adhere to underwriting guidelines and standards as communicated by Underwriting Manager from time to time
   10.Prepare daily sales reports to branch manager and other reports as may be
   requested by management
   11.Guide and assist clients on claims processing
   12.Ensure retention of business as per renewal KPI’s
   13.Deliver on performance requirements as defined in the strategy map and personal scorecard.

Key Performance Measures

• Achievement of production targets
• Customer satisfaction
• Customer retention

Working Relationships

Internal Relationships:

• Accountable to the Branch Manager
• Required to liaise and work closely with Underwriting, Finance, Claims and other departments as may be necessary

External Relationships:

• Britam customers Intermediaries (Brokers, Agents & Banks)TIRA and other regulatory institutions.

Knowledge, experience and qualifications required

Bachelors’ degree in insurance or business related field

Professional qualification in Insurance (CII certificate or equivalent)

At least two years’ experience in a similar position

Knowledge of Insurance Industry and concepts

Knowledge of Insurance regulatory requirements

Knowledge of sales and marketing