Branch Manager at Bank of Africa (BOA) | April 2024

Application deadline closed.

Job Description

Reports to: Head of Retail

Location: Arusha


  • Ensuring overall Branch Management; staff management, business growth and development, operational excellence
  • Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.

Scope of Duties:

  • Prepare the branch budget and strategy and ensure profitability
  • Establish and develop sales opportunities to archive targets and meet customers’ expectations
  • Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
  • Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff
  • Implement, monitor and analyze the achievements of the branch objectives.
  • Build and improve the quality of business and retail clients
  • Make regular customer visits to retain existing customer s and to build loyalty
  • Promote new business by selling banks products to new clients
  • Prepare and analyze credit applications for presentation to credit department.
  • Review all branch reports and oversee daily operations of all areas of the branch
  • Check and forward daily and weekly reports to Head office departments
  • Manage and monitor team workflow at the branch in line with set targets
  • Ensure service delivery standards are maintained in the branch
  • Ensure branch staff comply with statutory regulations and bank internal procedure n
  • Be involved in corporate social responsibility to improve visibility for the bank
  • Monitoring the overstepping reports and advising accordingly
  • Monitoring of commercial risk and debt collection
  • Manage term deposits
  • Provide customer balances
  • Advise walk in clients on the various accounts and facilities
  • Monitors and analyses with Sales Coordination Unit the quantitative and qualitative achievements of the branch
  • Implements business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives
  • Ensures development of branch profitability Any duty as may be assigned by a supervisor and or Head of Retail

Technical Know How:

  • Knowledge of banking.
  • Knowledge of market practice.
  • Excellent analytical and interpretational skills.
  • People management skills.
  • Budgeting skills.
  • Excellent planning, organisation and execution skills.
  • Positive and flexible attitude towards change and competition.
  • Computer literacy and familiarity with standard office computer applications.
  • Strong problem solving and decision making skills

Professional skills & Experience:

  • Degree in either Commerce, Finance or Marketing.
  • A minimum of 4 years’ experience in Banking Operations.
  • A good understanding of Banking Operations and Products.
  • Knowledge of Microsoft Excel Products.
  • Excellent interpersonal and communication skills.
  • Conflict resolution skills.
  • Negotiation and influencing skills.
  • Team player and strong leadership and management skills


All the applicants should submit their application letter,  CV and Certificates not later than 15th April 2024 to email:


P.O Box 3054

NOTE: We shall communicate to only successful candidates who will meet all the requirements above.