Assistant Manager – Cash Management Payments at NCBA Bank | June 2024

NCBA invites you to join us in our quest to create great moments for everyone, everyday!

Job Title: Assistant Manager, Cash Management – Payments

Reports to:     Head of Transaction Banking

Department: Corporate Banking

Job Purpose Statement

Provide product solutions and development, Support revenue generation, co-ordinate sales initiatives with all Business stakeholders (Corporate banking, Institution banking, Business banking, Retail Banking, Relationship Managers, Officers, Branch Business Managers) and provide Support in acquisition of new business, retention and growth of existing business

Key Accountabilities (Duties and Responsibilities)

• Lead on Cash Management Payment product conceptualization, business case documentation, development, testing, packaging and roll-out in conjunction with the various stakeholders.
• Quality and timely implementation of payments products.
• Responsible and accountable for product benefit realization for all products implemented. 
• Implement Cash Management proper payment solutions to clients, of varying size and complexity
• Partner with Cash Management & sales team to ensure appropriate selling of payment products to customers.
• Work with the Sales team to ensure growth of NFI and attract cheap liabilities from the target market. 
• Contribute to the overall growth of customer base for the bank through / jointly with internal and external service providers to ensure that product gaps that impair the client value propositions are addressed timely.
• Ensure specific customer insight through effective segmentation and partnership to understand customer and segment needs.
• Implement appropriate procedures in line with the requirements and process in ‘user’ units.
• Issue resolution in relation to payments related issues
• Ongoing review of existing functionalities to ensure end to end process are functioning adequately
• Advise the bank management on any new developments in the cash management Payments front to keep pace with competition via market research and periodical product reviews thus establish product consumption; viability and net worth.
• Drive growth of revenue and volume from Cash Management Payment product and services
• Assessment of marketing Opportunities and target Markets
• Drive benefit realization for implemented services/channels as stipulated
• Develop and support the launching of new initiatives, products, developing enhancements and new product concepts 
• Resolving of routed cash management payment issues within the agreed TAT.

• Provide input to stakeholders on customer implementation progress for projects or solutions being rolled out
• Offer product training to staff across the bank
• Ensure that client information is updated in all the relevant information systems, and when outdated, liaise with clients to gather the updated information
• Either through own initiative, or teams, be a proactive member of the department, working to reduce implementation cycle time
• Provide product portfolio analysis and ensure product utilization and volume tracking.
• Champion utilization of Cash Management solutions as the preferred delivery channels in the bank through the various sales /relationship teams; sales drives; campaigns and staff training together with the Cash Management team.
• Keep abreast of MIS and Key Performance Indicators for all Corporate, Business Banking, Institution Banking, Retail Banking Portfolio and increase Utilization:
• Manage product/service mix, pricing and margins according to agreed aims. 
• Conduct training related to Cash Management products to ARMs, Business front office, and branch business
• To ensure all online/mobile banking applications forms are technically in order and compliant to our policy and processes.
• Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
• Ensure 100% adherence with bank policy on product documentation and processes to achieve optimal efficiency, compliance and cost containment
• Audit issues relating to cash management be closed within the quarter of identification, or within the agreed time frames, whichever is shorter
• Conduct regular product portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.

Technical Competencies

• University graduate or equivalent – Upper Second or GPA 3.0
• 5 years banking experience, out of which 3 years should be in Cash Management & E Banking
• A professional qualification in IT related field is an added advantage
• Proficiency in MS Office Packages
• Knowledge of Internet Based / Electronic Payment Systems & products, an added advantage
• General Knowledge of operating systems / banking products and customer delivery systems will be an added advantage  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 2105