Assistant General Manager at andBeyond Travel | April 2024

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES:

• Relationship building – Assist General Manager with staff, guests, Governmental entities, the community, the Industry (Agents and other Lodges).
• Development – Assist General Manager working with the Africa Foundation in Community Development, proactive Wildlife Conservation in the NCAA and the people within the organization.
• Business Efficiencies – Assist General Manager with cost control, local procedure, and quality of product.
• HC construction – Assisting General Manager maintaining and enhancing – understanding and adherence.
• Product development on guest experience – Assisting General Manager on Lodge, food, game experience, all guest touch points
• Engaging – Assisting General Manager with the people, the culture, the work style, the expectation
• Regular assessment – Assisting General Manager with functionality, efficiency and strength of all operational equipment, vehicles, generators, and buildings.
• Regular engagement – Assisting General Manager with the Union Chair and personnel.

OUTPUTS:

• This position includes being able to cover all requirements of the General Managers when they are on leave. Be the direct line manager and support to the hospitality manager and his departments.
• Overall responsibility for the effective Management and running of Ngorongoro Crater Lodge. To ensure the Lodge and brand are taken to the next level of service standards.
• Overall responsibility for budget creation and Management. CAPX structuring and planning responsibility.
• Overall Day to Day Management of the Lodge, including North Camp, South Camp, Tree Camp and all the back of house departments.
• Daily meeting with Operations Manager, Hospitality Manager, Camp Managers, and the Heads of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary requirements, guest delights of the day etc.
• Create strategy for guest delight, staff welfare, health and safety and training. Ensure the plan is implemented and managed throughout the year.
• Create Annual and monthly training plan for all departments and structure external training and exchanges with other Lodges where possible.
• Create and maintain skills development plan.
• Creating an environment where andBeyond Golden Thread is continuously met and visible throughout the daily functioning of the Lodge
• Overall responsibility of all human resources in the Lodge, ensuring all labor relations, leave and medical funds are managed correctly.
• Work with Executive Chef to ensure menu and food are aligned to Lodge quality standards, and food budgets are being met and monitored.
• Structure and Equipment – Assessing, planning, budgeting and repair of all building and equipment.
• Work directly with all head of departments, Camp Managers and Operations and Hospitality Manager to ensure andBeyond Lodge and service standards are maintained at all times, ensure costs and budgets are managed and not exceeded.
• Monitoring and coaching HODs and junior Managers.
• Hosting all Agents, Media and VIP groups.
• Manage uniform issues and orders for all general staff and ensure all staff are always wearing correct uniform.
• Attend management meetings.
• Keep the region informed on Ngorongoro Crater lodge stories regularly.
• Manage Staff Delight activities, including andBeyond Life activities and staff swaps.
• Participate in driving Community development projects.
• Assist the General Manager in conducting performance appraisals for lodge staff.
• Ensure all staff files are up to date for the lodge.

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS:

• At least 10 years Management experience in a 5-star operation
• Bachelor’s degree in hospitality or Hotel Management or related Field
• Strong Financial capabilities
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to provide that experience.
• Aware, evolved compassionate, respectful, good communication and strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests’ needs.
• Strong and confident interpersonal skills and communication with staff and guests.
• Attention to details.
• Diligent and self-motivated to meet deadline.
• Willingness/ability to share information and teach and inspire others.
• Computer and Financial skills
• F & B knowledge will be given priority.

SKILLS REQUIRED:

PREVIOUS WORK EXPERINCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff.
• Previous in running a five-star operation with over 40 beds
• At least 5 years Management Experience in East Africa

This is a permanent live-in position, based at Ngorongoro Crater lodge. Please speak with your manager before making your application.

We reserve the right not to make an appointment.