Assistant Food & Beverage Manager at Four Seasons Hotels and Resorts | September 2024

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Are you a skilled Food & Beverage professional seeking an extraordinary opportunity in the heart of the Serengeti? Look no further! Four Seasons Serengeti is currently seeking a highly competent and motivated individual to join our team as the Assistant Outlet Manager. This is a key leadership position responsible for overseeing all Food & Beverage operations at our luxury safari lodge, providing guidance, and driving the financial success of our property.

About Four Seasons Serengeti: Four Seasons Serengeti is an iconic, world-class luxury safari lodge nestled in the stunning landscapes of Tanzania’s Serengeti National Park. With breathtaking views of the vast plains, exceptional wildlife encounters, and unparalleled guest experiences, Four Seasons Serengeti offers a truly unique and unforgettable stay for our discerning clientele. Our commitment to excellence, attention to detail, and personalized service sets us apart as a leader in the hospitality industry.

This position is open for candidates holding the Tanzanian Work authorization

Essential Functions:

• This document outlines the key responsibilities and expectations for managing dining outlets in a lodge setting. The role includes:
• Selecting, evaluating, leading, and motivating servers, bar staff, and captains to ensure high standards of service. Coaching and disciplining employees when necessary.
• Being visible, providing recognition, handling guest complaints, and ensuring special requests are met.
• Ensuring the quality of food and beverages, including expert knowledge of wine and spirits, while maintaining a high-end dining experience.
• Working with the Assistant Director of Food & Beverage, chefs, and other managers to design menus, control costs, and maintain product quality.
• Managing labor, operating expenses, scheduling, budgeting, purchasing, and inventory.
• Observing and recommending improvements to the physical condition of the facilities.
• Adhering to company policies and work rules, maintaining professional relationships, and upholding grooming standards.
• Preparing training calendars, conducting regular employee training, and coordinating vacations.
• Participating in various departmental and environmental meetings.
• Reviewing upcoming guest arrivals, ensuring cleanliness and organization in dining areas, managing tools and supplies, and completing assigned projects in a timely manner.
• Utilizing internal systems like Delphi and ensuring proper key handling. 
• The role is focused on maintaining service excellence, operational efficiency, and a high standard of guest experience.